Frequently Asked Questions
How does delivery work?
Your delivery time is set when you make your reservation. On the day of your event, we will call or text you to let you know that your inflatable is on its way. Once we arrive, we will set up and inspect the inflatable to guarantee safety and quality. Once set up, just sign and get ready for an amazing time!
What happens if it rains?
If it looks like its going to rain the day before, we will contact you to see if you would like to reschedule. If it starts to rain out of the blue on the day of your event, we have a full explanation of what can be done on our policies page.
How far in advance do I have to reserve?
It is always best to book as far out in advance as you can. However, to book online, all reservations must be made at least one week ahead of the event. If you are within one week, please call or contact us to see if we can accommodate you.
Do you rent by the hour?
Currently, we do not “rent by the hour.” All of our rentals are “full-day rentals.”
What if I need to cancel?
If you are looking to cancel, please check out our cancellation policies. You can also find these attached to the confirmation receipt that was emailed to you.
Are you insured?
We are fully licensed and insured to do business in the state of Florida.
What surfaces can you set up on?
We can set up on a variety of surfaces, as long as they are flat, empty, and clear of debris. Please indicate the type of surface we will be setting up on so we can prepare for it fully.
What kind of locations can you set up in?
We can set up in any location with easy access to a road, including parks, schools, homes, or businesses.
Can adults use the inflatables?
Adults can use them on an inflatable by inflatable basis as many of our inflatables and bouncers are solely meant for kids and children. Be sure to check if adults can use it by checking out the store page on it or asking the delivery crew.
How much space is needed to set it up?
When finding an area to place the inflatable, we will need an additional 5 feet of clearance beyond the dimensions of the bounce house. This is to properly stake down and secure the inflatables for the safety of your party-goers.